Evaluation and Governance
How to know enterprise AI works, and how to ship it safely. Operational practice, not slogans.
Topic
Eval frameworks, online evaluation, and observability stacks for LLM-backed systems running in real environments.
How to know enterprise AI works, and how to ship it safely. Operational practice, not slogans.
The patterns that distinguish production AI from demos.
Two disciplines determine whether enterprise AI earns operational trust: evaluation, the practice of measuring whether a system actually works in production; and governance, the delivery of policy as code, controls, and accountable workflows. Both remain underspecified. Evaluation in many organizat
By 2026, enterprise AI systems are no longer differentiated primarily by which large language model they use. The frontier models, Anthropic's Claude Opus 4.7, OpenAI's GPT-5.2, Google's Gemini 3 Pro, are converging on capability for the median enterprise workload. What separates production-grade s
The most consequential layer of the AI buildout is not the foundation models themselves but what sits between them and the organizations that deploy them: architecture, integration, evaluation, and governance. The public record has clarified the picture rather than settled it. The applied layer is
Morgan Stanley shipped two assistants in eighteen months. The visible artefact in both cases was the model. The invisible artefact, the part that decided whether the rollouts compounded, was the evaluation harness underneath.